Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente

ICM WebView Online Help

Blended Agent Reports

Blended agent historical reports

The total number of records imported.
Derived from: Import_Rule_History.GoodRecords + 

Import_Rule_History.BadRecords 

A summary of each field in the report.

perskg12: Blended Agent Task Detail Performance In Skill Groups Half Hour 

Report

The name of the peripheral skill group.
Derived from: Skill_Group.EnterpriseName

DateTime (no label)

The date and time at the start of the half-hour interval.
Derived from: Agent_Skill_Group_Half_Hour.DateTime

Overview:

Title

The name you give it when you save the report

Subject

A table of the selected Peripheral Skill Group(s) showing the 

percentage of time that Blended Agent agents spent in the 

signed on, handle, talk, and hold states, gathered in 

half-hour increments.

Purpose

To show blended agent performance details for the selected 

time period.

Applicable 

environment

Blended Agent.  Blended Agent reports are voice only domain 

reports.

Template type

Historical table

Default sort order

By the skill group and then by the date

Drilldowns available

No

Schema database 

table

Skill_Group

Agent_Skill_Group_Half_Hour