Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente
8-21
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Call Type Reports
caltyp21: Call Type Half Hour Report
during the interval. Tasks still in the queue at the end of the interval are not
counted.)
Derived from: Call_Type_Half_Hour.RouterQueueWaitTimeToHalf
Derived from: Call_Type_Half_Hour.RouterQueueWaitTimeToHalf
Tasks Queued
The number of tasks removed from the queue to be routed during the
half-hour interval.
Derived from: Call_Type_Half_Hour.RouterQueueCallsToHalf
Derived from: Call_Type_Half_Hour.RouterQueueCallsToHalf
Avg Delay in Queue
The average delay in queue (in seconds) for tasks removed from the queue
during the half-hour interval.
Derived from: Call_Type_Half_Hour.AvgRouterDelayQToHalf
Derived from: Call_Type_Half_Hour.AvgRouterDelayQToHalf
Tasks Aban
The number of tasks that were abandoned while in queue during the half-hour
interval.
Derived from: Call_Type_Half_Hour.RouterCallsAbandQToHalf +
Derived from: Call_Type_Half_Hour.RouterCallsAbandQToHalf +
Call_Type_Half_Hour.IncomplleteCallsToHalf
Call Summary
The totals of each field for each call type.
Report Summary
The totals of each field in the report.
caltyp21: Call Type Half Hour Report
Overview:
Title
The name you give it when you save the report.
Subject
A table of selected call types showing the status of their calls,
gathered in half-hour increments.
Purpose
To show the hour-hour status of call types for the selected
time period.
Applicable
environment
IPCC
Template type
Historical table
Default sort order
By call type and then by date and time
Drilldowns available
No
Schema database
tables
Call_Type
Call_Type_Half_Hour