Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente
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Peripheral, Route, and Routing Client Reports
routes01: Route Queue Delay Status Real Time Report
routes01: Route Queue Delay Status Real Time Report
Data:
Enterprise Name
The enterprise name for the route.
Derived from: Route.EnterpriseName
Derived from: Route.EnterpriseName
Average Delay in Queue
The average time that tasks spent in the queue for a route or service.. Delay
time can also take into consideration abandoned tasks. For example, the
DelayQAbandTimeToHalf is the sum of delay time for all tasks to a route or
service that were abandoned in queue during a half-hour interval.
Derived from: Route_Real_Time.AvgDelayQNow
Derived from: Route_Real_Time.AvgDelayQNow
Longest Task in Queue
The time that the longest task in queue for the service or route has been in
the queue.
Derived from: DateDiff(ss, Route_Real_Time.LongestCallQ,
Derived from: DateDiff(ss, Route_Real_Time.LongestCallQ,
Controller_Time.NowTime)
Overview:
Title
The name you give it when you save the report
Subject
A bar graph of the selected routes showing the time (in
seconds) for delays in queue, the longest task in queue, and
the average speed of answer (ASA) over the last five
minutes.
Purpose
To show the current status for route queue delay
Applicable
environment
Standard ACD
Template type
Real-time bar graph
Default sort order
By the route
Drilldowns available
No
Schema database
table
Route
Route_Real_Time
Controller_Time