Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente
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Peripheral, Route, and Routing Client Reports
routes05: Route Tasks Offered Over Half Hour Report
Aban Today
The number of tasks to a service or route that were abandoned during the
interval (for example, during the current half-hour).
Derived from: Route_Real_Time.CallsAbandQToday
Derived from: Route_Real_Time.CallsAbandQToday
Service Level Today
A measurement of how well you are meeting your service level goals for
answering tasks for the current day.
Derived from:
(Route_Real_Time.ServiceLevelCallsToday +
Derived from:
(Route_Real_Time.ServiceLevelCallsToday +
Route_Real_Time.ServiceLevelAbandToday) /
Route_Real_Time.ServiceLevelCallsOfferedToday
Report Summary
A summary of all fields for all routes.
routes05: Route Tasks Offered Over Half Hour Report
Data:
Route
Route
The enterprise name of the route.
Derived from: Route.EnterpriseName
Derived from: Route.EnterpriseName
Tasks Offered
The number of tasks offered to a specific route or service.
Derived from: Route_Real_Time.CallsOfferedHalf
Derived from: Route_Real_Time.CallsOfferedHalf
Overview:
Title
The name you give it when you save the report
Subject
A pie chart of the selected routes showing the distribution
(percentage) of tasks offered to routes since the end of the
last half-hour interval.
Purpose
To show the current route distribution
Applicable
environment
Standard ACD
Template type
Real-time pie chart
sort order
By the route
Drilldowns available
No
Schema database
table
Route
Route_Real_Time