Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente
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ICM WebView Online Help
Service Reports
entsvc05: Enterprise Service Tasks Offered Over Half Hour Report
Ans Today
The number of tasks answered by a service during the current day.
Derived from: Service_Real_Time.CallsAnsweredToday
Derived from: Service_Real_Time.CallsAnsweredToday
Aban Today
The number of tasks abandoned by a service during the current day.
Derived from: Service_Real_Time.CallsAbandQToday
Derived from: Service_Real_Time.CallsAbandQToday
Service Level Today
The service level for the day.
Derived from: (Service_Real_Time.ServiceLevelCallsToday+
Derived from: (Service_Real_Time.ServiceLevelCallsToday+
Service_Real_Time.ServiceLevelAbandToday) * 1.0 /
Service_Real_Time.ServiceLevelCallsOfferedToday
Report Summary
The total of each field for all enterprise services.
entsvc05: Enterprise Service Tasks Offered Over Half Hour Report
Data:
Enterprise Service
The enterprise name of the enterprise service.
Derived from: Enterprise_Service.EnterpriseName
Derived from: Enterprise_Service.EnterpriseName
Overview:
Title
The name you give it when you save the report
Subject
A pie chart of the selected Enterprise Service(s) showing the
percentage distribution of tasks offered since the end of the
last half-hour interval.
Purpose
To show enterprise service half-hour task distribution
Applicable
environment
Standard ACD
Template type
Real-time Pie Chart
Default sort order
By enterprise service
Drilldowns available
No
Schema database
table
Enterprise_Service
Enterprise_Service_Member
Service_Real_Time