Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente
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Service Reports
entsvc09: Service Array Tasks, Averages and Service Levels Real Time Report
entsvc09: Service Array Tasks, Averages and Service Levels Real Time
Report
Data:
Service Array
The enterprise name for the service array
Derived from: Service_Array.EnterpriseName
Derived from: Service_Array.EnterpriseName
Active
The number of tasks for the service or route on which agents are active (that
is, the agent handling the task is currently working on a non voice task or in
the talking state).
Derived from: Service_Real_Time.AgentsTalking
Derived from: Service_Real_Time.AgentsTalking
Queued
The number of tasks to the service or route that are in queue at the
peripheral.
Derived from: Service_Real_Time.CallsQNow
Derived from: Service_Real_Time.CallsQNow
Overview:
Title
The name you give it when you save the report
Subject
A table of the selected Enterprise Service(s) showing service
array task counts, queue status, and service level data in real
time and for the last five minutes.
Purpose
To show service array tasks, averages, and service levels
Applicable
environment
Standard ACD
Template type
Real-time table
Default sort order
By enterprise service
Drilldowns available
Yes
Schema database
table
Service_Real_Time
Service_Array_Member
Service_Array
Controller_Time