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Service Reports

persvc04: Peripheral Service Tasks Trend Analysis Real Time Report

persvc04: Peripheral Service Tasks Trend Analysis Real Time Report

The enterprise name of the peripheral service
Derived from: Service.EnterpriseName

The number of tasks offered to a specific route or service. In real-time data, a 

task is counted as offered as soon as it is sent to the route, service, or service 

array.
Derived from: Service_Real_Time.CallsOfferedTo5

The number of tasks answered by agents or other answering resources.
Derived from: Service_Real_Time.CallsAnsweredTo5

The number of tasks to a service or route that were abandoned during the 

interval (for example, during the current half-hour).
Derived from: Service_Real_Time.CallsAbandQTo5

Title

The name you give it when you save the report

Subject

A table of the selected peripheral services showing task 

counts and service levels since the end of the last 5-minute 

and half-hour intervals, and since midnight

Purpose

To show daily service level trends

Applicable 

environment

Standard ACD

Template type

Real-time table

Default sort order

By peripheral service

Drilldowns available

Yes

Schema database 

table

Service

Service_Real_Time