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Service Reports

persvc27: Peripheral Service Real Time All Fields Report

persvc27: Peripheral Service Real Time All Fields Report

The service name. A name that is unique among all the services in the 

enterprise. 
Derived from: Service.EnterpriseName 

DateTime (no label)

The date and time of the selected row's data in MM/DD/YYYY and HH:MM:SS 

(month, day, year, hour, minute, second) format.
Derived from: Service_Real_Time.DateTime

The average delay time of abandoned tasks in queue during the current 

five-minute interval. This value is calculated as follows: DelayQAbandTimeTo5 

/ CallsAbandQTo5. 
Derived from: Service_Real_Time.AvgDelayQAbandTo5

Title

The name you give it when you save the report.

Subject

A table of all the selected peripheral services listing all the 

available service real-time report data. 

Purpose

To show all the available peripheral-service real-time data in 

the Service_Real_Time database table so that you can select 

which data you want for a customized peripheral-service 

real-time report.
Note: This report is designed to be saved and exported or 

copied to another format. For example, you can export the 

report to an Excel spreadsheet and modify the report to suit 

your needs. If that is not acceptable, you can also use a 

third-party tool to customize your report. 
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Applicable 

environment

IPCC and/or standard ACD

Template type

Real-time table

Default sort order

By service and then by the date and time.

Drilldowns available

Yes

Schema database 

tables

Service

Service_Real_Time