Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente
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Skill Group Reports
entskg25: Enterprise Skill Group Consolidated Half Hour Report
Skill Group Summary
The total fields for each skill group.
Enterprise Skill Group Summary
The total fields for each enterprise skill group.
Report Summary
The total fields for all skill groups.
entskg25: Enterprise Skill Group Consolidated Half Hour Report
Data:
Enterprise Skill Group
The enterprise skill group's enterprise name and ID.
Derived from: Enterprise_Skill_Group.EnterpriseName
Derived from: Enterprise_Skill_Group.EnterpriseName
(Enterprise_Skill_Group.EnterpriseSkillGroupID)
Overview:
Title
The name you give it when you save the report.
Subject
A table of the selected enterprise skill group(s) showing
consolidated call statistics, gathered in half-hour increments.
Note: This report displays the same data as the Perskg25
Note: This report displays the same data as the Perskg25
report except that this report is first organized by enterprise
skill group rather than by media.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show both the activity and the performance of the selected
enterprise skill groups for the selected time period.
Applicable
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By enterprise skill group name, then by skill group name, and
then by date and time.
Drilldowns available
No
Schema database
tables
Skill_Group
Enterprise_Skill_Group
Skill_Group_Half_Hour
Enterprise_Skill_Group_Member