Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente
2-24
ICM WebView Online Help
Working with Reports
Upgrading from a previous version of ICM WebView
Templates that were deleted and replaced by templates in different reporting
categories
Several templates were deleted and replaced by templates in a different reporting
category. Existing saved reports made using the deleted templates were not
migrated to the WebView database during installation and therefore cannot be
viewed in WebView.
entskg13_skill_group_call_analysis entskg21:
Enterprise Skill Group Task Summary Half
Hour
Note: The Monitored Calls and Whispered Calls fields
do not appear in the replacement template because
they are not supported for IPCC configurations.
peragt01_agent_status_by_position
agent20: Agent Real Time
perskg02_status_grid
perskg20: Peripheral Skill Group Status Real Time
Note: the %Idle, %Avail, %Talking, %Wrap Up, and
%BusyOther fields do not appear in the replacement
template.
perskg06_halfhour_aht_grid
perskg23: Peripheral Skill Group Performance
Summary Half Hour
Note: The FTE # of Agents field does not appear in
the replacement template. You can use the perskg08:
FTE for Enterprise Skill Groups Half Hour template to
view FTE data.
perskg07_daily_aht_grid
perskg24: Peripheral Skill Group Performance
Summary Daily
Note: The FTE # of Agents field does not appear in
the replacement template. You can use the perskg08:
FTE for Enterprise Skill Groups Half Hour template to
view FTE data.
perskg13_skill_group_call_analysis perskg21:
Peripheral Skill Group Task Summary Half
Hour
Note: The Monitored Calls and Whispered Calls fields
do not appear in the replacement template because
they are not supported for IPCC configurations.
persvc11_calls_analysis_daywise
persvc25: Peripheral Service Agent Daily
persvc12_calls_analysis_half_hour
persvc24: Peripheral Service Agent Half Hour
Table 2-4 Replacement Templates in the Same Reporting Category (continued)
Deleted Template
Replacement Template