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Trunk Group and IVR IPCC Reports
trkgrp02: Trunks Idle & In Service Real Time Report
trkgrp02: Trunks Idle & In Service Real Time Report
Data
Trunk Group
The enterprise name of the trunk group
Derived from: Trunk_Group.EnterpriseName
Derived from: Trunk_Group.EnterpriseName
Trunks In Service
The number of trunks in the trunk group (or network trunk group) that are
functional.
Derived from: Trunk_Group_Real_Time.TrunksInService
Derived from: Trunk_Group_Real_Time.TrunksInService
Trunks Idle
The number of trunks in the trunk group (or network trunk group) that are not
busy, or idle.
Derived from: Trunk_Group_Real_Time.TrunksIdle
Derived from: Trunk_Group_Real_Time.TrunksIdle
Overview:
Title
The name you give it when you save the report
Subject
A bar graph of the selected Trunk Group(s) showing the
current number of idle trunks versus the number of
in-service trunks.
Purpose
To show current trunk usage
Applicable
environment
Standard ACD
Template type
Real-time bar graph
Default sort order
By trunk group
Drilldowns available
No
Schema database
table
Trunk_Group
Trunk_Group_Real_Time