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About IPCC Reports
Trunk Group for IP-IVR Reports
Trunk Group for IP-IVR Reports
The trunk group IP-IVR templates are applicable for service control IVRs. They
show how busy IVR ports are so you can ascertain if more ports are needed to
adequately run the Contact Center.
IVR ports have to be put into a trunk group in order to route calls to them. The
IVR ports have to be put into a trunk group in order to route calls to them. The
Service Control protocol returns the number of ports and its status to ICM, so that
ICM can report on them. Each Trunk Group represents one IVR platform (machine).
A network trunk group is a set of IVRs.
Table 13-8 Trunk Group IP-IVR Reports
Template
Type
Description
real-time table
All the available trunk real-time report
data in the Trunk_Group_Real_Time
database table
historical table
All the available trunk historical report
data in the Trunk_Group_Half_Hour
database table
real-time bar
graph
The number of seconds that all IVR ports
in the selected IVR group have been busy
for the current half-hour interval
real-time bar
graph
The number of IVR ports in the selected
IVR group that are idle and the number
of IVR ports that are busy with a call
real-time table
The status of the IVR ports in the
selected IVR Port Groups
historical table
Half-hour counts of ports in-service and
ports idle, and the seconds that all ports
were busy