Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente
Glossary
GL-15
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message delivery
Message Delivery Service (MDS) is a Central Controller and Peripheral Gateway (PG) component
that provides a reliable message delivery service to the ICM application processes (CallRouters,
Loggers, Agents). MDS allows applications to communicate by sending messages to and receiving
messages from other applications.
mode
The current mode of the peripheral as reported by the Peripheral Gateway (PG): 0 = off-line and
1 = on-line.
N
network default routing
The number of calls of this type for which the IXC used default routing. Measured since midnight.
Network Interface Controller (NIC)
The process within the ICM system that communicates directly with the IXC's signaling network.
The NIC reads call routing requests from the network and transfers them to the ICM software's
The NIC reads call routing requests from the network and transfers them to the ICM software's
Central Controller. Subsequently, the NIC passes a routing label from the Central Controller to the
IXC signaling network.
network time
The network time of a task is the number of seconds that elapsed between the time that the
Agent PG received a "pre-call" message from the Router for the task and the time it received an
Offer Task (or Start Task if an Offer Task is not sent) message for the task.
network trunk group
A group of trunks organized to reflect the routing client's view of trunks. A network trunk group
can map to one or more trunk groups. For example, an ACD might view four incoming T1 circuits
as four trunk groups.
The routing client can deliver calls with the same DNIS to any of the 96 trunks on these circuits.
The routing client can deliver calls with the same DNIS to any of the 96 trunks on these circuits.
Therefore, the routing client treats these four T1 circuits as a single pool of 96 trunks - a network
trunk group.
node
An executable element within a script. A script consists of nodes, connections, routing targets,
and comments. Every script begins with a Start node.
node manager
A process that runs on each physical node (computer) in the ICM system and manages other ICM
software processes on that system. The Node Manager is responsible for initializing nodes and for
restarting failed processes.
Not Active state
The state in which an agent is logged on and is either available to handle a task, currently
working on a task, or involved in after-task work. A Not Active agent is presumed to be available
to handle a new task when finished with current work.