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Agent Reports

agent03: Agent Media Logout Status Report

agent03: Agent Media Logout Status Report

The last and first name of the agent.
Derived from: Person.LastName + "," + Person.FirstName

The media routing domain from which the agent is logged off. 
Derived from: Media_Routing_Domain.EnterpriseName

The last name and first initial of the agent and the peripheral with which the 

agent is associated. One agent can be logged into more than one peripheral if 

they are working in more than one media routing domain. 
Derived from: Agent.Enterprisename

Overview:

Title

The name you give it when you save the report

Subject

A table of selected agents' logout data including each 

agent's logon time, logon duration, and logout date and 

time.

Purpose

To show agent logout status from the media routing domain 

for the selected time period.

Applicable 

environment

IPCC and/or standard ACD

Template type

Historical table

Default sort order

By agent last name, first name, media routing domain, and 

logout date and time

Drilldowns available

No

Schema database 

tables

Agent

Agent_Logout

Media_Routing_Domain

Person