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Cisco Cisco IPCC Web Option Guida Utente

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ICM WebView Online Help 
Blended Agent Reports
Blended agent real-time reports
Contacted
The number of telephone numbers contacted.
Derived from: Campaign_Query_Rule_Real_Time.ContactedCount
Requested Callsback
The number of call-back contacts.
Derived from: Campaign_Query_Rule_Real_Time.CallBackCount
Avg Talk Time
The average length of time the agents spend talking to each contact.
Derived from: Campaign_Query_Rule_Real_Time.TalkTimeCount / 
Campaign_Query_Rule_Real_Time.ContactedCount
WrapUp Time
The length of time the agents spent in wrap-up work.
Derived from: Campaign_Query_Rule_Real_Time.WrapupTimeCount 
Campaign Summary
A summary of each field for each campaign.
Report Summary
A summary of each field for all campaigns.