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Trunk Group and IVR IPCC Reports

trkgrp02: Trunks Idle & In Service Real Time Report

trkgrp02: Trunks Idle & In Service Real Time Report

The enterprise name of the trunk group
Derived from: Trunk_Group.EnterpriseName

The number of trunks in the trunk group (or network trunk group) that are 

functional.
Derived from: Trunk_Group_Real_Time.TrunksInService

The number of trunks in the trunk group (or network trunk group) that are not 

busy, or idle.
Derived from: Trunk_Group_Real_Time.TrunksIdle

Title

The name you give it when you save the report

Subject

A bar graph of the selected Trunk Group(s) showing the 

current number of idle trunks versus the number of 

in-service trunks.

Purpose

To show current trunk usage 

Applicable 

environment

Standard ACD

Template type

Real-time bar graph

Default sort order

By trunk group

Drilldowns available

No

Schema database 

table

Trunk_Group

Trunk_Group_Real_Time