Cisco Cisco IP Contact Center Release 4.6.1 Guida Utente
Technical Assistance Center
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Cisco IPCC Report Templates
Technical Assistance Center
The Cisco TAC is available to all customers who need technical
assistance with a Cisco product, technology, or solution. Two
types of support are available through the Cisco TAC: the Cisco
TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency
Inquiries to Cisco TAC are categorized according to the urgency
of the issue:
•
Priority level 4 (P4)—You need information or assistance
concerning Cisco product capabilities, product installation, or
basic product configuration.
•
Priority level 3 (P3)—Your network performance is degraded.
Network functionality is noticeably impaired, but most
business operations continue.
•
Priority level 2 (P2)—Your production network is severely
degraded, affecting significant aspects of business operations.
No workaround is available.
•
Priority level 1 (P1)—Your production network is down, and a
critical impact to business operations will occur if service is
not restored quickly. No workaround is available.
Which Cisco TAC resource you choose is based on the priority of
the problem and the conditions of service contracts, when
applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues
yourself
,
saving both cost and time. The site provides
around-the-clock access to online tools, knowledge bases, and
software. To access the Cisco TAC Web Site, go to the following
URL:
All customers, partners, and resellers who have a valid Cisco
services contract have complete access to the technical support
resources on the Cisco TAC Web Site. The Cisco TAC Web Site