Cisco Cisco IP Contact Center Release 4.6.1 Guida Utente
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Blended Agent Reports
Blended agent historical reports
campqryrule10: Status of each Query Rule within a Campaign Half Hour
Report
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Derived from: Campaign.CampaignName
Query Rule Name
The name of the query rule.
Derived from: Query_Rule.QueryRuleName
Derived from: Query_Rule.QueryRuleName
Date Time (no label)
The central controller date and time at the start of the half-hour interval.
Derived from: Campaign_Query_Rule_Half_Hour.DateTime
Derived from: Campaign_Query_Rule_Half_Hour.DateTime
Closed
The number of contacts attempted.
Derived from: Campaign_Query_Rule_Half_Hour.AttemptedToHalf
Derived from: Campaign_Query_Rule_Half_Hour.AttemptedToHalf
Overview:
Title
The name you give it when you save the report
Subject
Blended Agent Campaign Query Rule:
Data for each query rule within a campaign, gathered in
half-hour increments.
Purpose
To show the status for each Query rule within a campaign for
the selected time period.
Applicable
environment
Blended Agent
Template type
Historical table
Default sort order
By campaign name, then by query rule name, and then by
date and time
Drilldowns available
No
Schema database
table
Campaign
Campaign_Query_Rule_Half_Hour
Query_Rule