Cisco Cisco IP Contact Center Release 4.6.1 Guida Utente
8-27
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Call Type Reports
caltyp22: Call Type Daily Report
Return
Busy
The number of tasks of this type that ICM software routed to the Busy target
during the half-hour interval.
Derived from: Call_Type_Half_Hour.ReturnBusyToHalf
Derived from: Call_Type_Half_Hour.ReturnBusyToHalf
Return
Ring
The number of tasks of this type that ICM software routed to the Ring target
during the half-hour interval.
Derived from: Call_Type_Half_Hour.ReturnRingToHalf
Derived from: Call_Type_Half_Hour.ReturnRingToHalf
Default Treatment
Calls that have been given default treatment or release or end nodes.
Derived from: Call_Type_Half_Hour.ICRDefaultRoutedToHalf
Derived from: Call_Type_Half_Hour.ICRDefaultRoutedToHalf
Network Routed
For pre-routed tasks, the carrier decides where to route the call.
Derived from: Call_Type_Half_Hour.NetworkDefaultRoutedToHalf
Derived from: Call_Type_Half_Hour.NetworkDefaultRoutedToHalf
Overflow Out
Calls that executed a Requalify or Call Type node and overflowed to another
call type.
Derived from: Call_Type_Half_Hour.OverflowOutHalf
Derived from: Call_Type_Half_Hour.OverflowOutHalf
% Queued
The percentage of all the tasks that came in during the half hour that waited in
a queue.
Derived from: (Call_Type_Half_Hour.RouterQueuedCallsToHalf /
Derived from: (Call_Type_Half_Hour.RouterQueuedCallsToHalf /
Call_Type_Half_Hour.CallsOfferedHalf)
% Aban
The percentage of all the tasks that came in during the half hour that were
abandoned.
Derived from: (Call_Type_Half_Hour.RouterCallsAbandQToHalf /
Derived from: (Call_Type_Half_Hour.RouterCallsAbandQToHalf /
Call_Type_Half_Hour.CallsOfferedHalf)
Avg Aban Delay Time
The average delay time of abandoned calls in queue for this call type during
the current half-hour interval.
Derived from: Call_Type_Half_Hour.DelayQAbandTimeHalf /
Derived from: Call_Type_Half_Hour.DelayQAbandTimeHalf /
Call_Type_Half_Hour.RouterCallsAbandQToHalf
Call Type Summary
A summary of each field for each call type.