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Peripheral, Route, and Routing Client Reports

routes04: Route Tasks Trend Analysis Real Time Report

A measurement of how well you are meeting your service level goals for 

answering tasks for the last five minutes.
Derived from: 
(Route_Real_Time.ServiceLevelCallsTo5 + 

Route_Real_Time.ServiceLevelAbandTo5) / 

Route_Real_Time.ServiceLevelCallsOfferedTo5

The number of tasks offered to a specific route or service. In real-time data, a 

task is counted as offered as soon as it is sent to the route, service, or service 

array.
Derived from: Route_Real_Time.CallsOfferedHalf

The number of tasks answered by agents or other answering resources. The 

tasks might still be in progress when the interval ends. By contrast, a task is 

not counted as handled until it is finished.
Derived from: Route_Real_Time.CallsAnsweredHalf

The number of tasks to a service or route that were abandoned during the 

interval (for example, during the current half-hour).
Derived from: Route_Real_Time.CallsAbandQHalf

A measurement of how well you are meeting your service level  goals for 

answering tasks for the current half hour.
Derived from: 
(Route_Real_Time.ServiceLevelCallsHalf + 

Route_Real_Time.ServiceLevelAbandHalf) / 

Route_Real_Time.ServiceLevelCallsOfferedHalf

The number of tasks offered to a specific route or service. In real-time data, a 

task is counted as offered as soon as it is sent to the route, service, or service 

array.
Derived from: Route_Real_Time.CallsOfferedToday

The number of tasks answered by agents or other answering resources. The 

tasks might still be in progress when the interval ends. By contrast, a task is 

not counted as handled until it is finished.
Derived from: Route_Real_Time.CallsAnsweredToday