Cisco Cisco IP Contact Center Release 4.6.1 Guida Utente
13-13
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About IPCC Reports
IPCC Skill Group Reports
historical
A table of consolidated call and enterprise
skill group statistics for the selected day(s).
This report displays the same data as the
perskg26 report, except that this report is
first organized by enterprise skill group.
historical
A table of all fields in the
Skill_Group_Half_Hour table sorted by
enterprise skill group name. This report is
for on-line viewing, or for export to
Microsoft Excel.
This report displays the same data as the
perskg27 report, except that this report is
first organized by enterprise skill group.
real-time
A table of all fields in the
Skill_Group_Real_Time table sorted by
enterprise skill group name. This report is for
on-line viewing, or for export to Microsoft
Excel.
This report displays the same data as the
perskg28 report, except that this report is
first organized by enterprise skill group.
perskg28 report, except that this report is
first organized by enterprise skill group.
real-time
A table of all the agents that are configured
for the selected enterprise skill group(s), but
currently not logged in.
This report displays the same data as the
perskg29 report, except that this report is
first organized by enterprise skill group.
perskg29 report, except that this report is
first organized by enterprise skill group.
Note: If an agent is a member of an enter-
prise skill group, then the agent will be con-
sidered logged into each peripheral skill
group. Therefore, one agent logged into one
enterprise skill group composed of five
peripheral skill groups will show up as 5
agents.
prise skill group, then the agent will be con-
sidered logged into each peripheral skill
group. Therefore, one agent logged into one
enterprise skill group composed of five
peripheral skill groups will show up as 5
agents.
Table 13-7 IPCC Skill Group Reports (continued)
Template
Type
Description