Cisco Cisco IP Contact Center Release 4.6.1 Guida Utente

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ICM WebView Online Help

How to work with Event Viewer

Filter events

You can filter events so that only specific event types are displayed in the Event

Viewer. For example, you might want to view only Errors and Warnings generated

by Peripheral Gateways. Event data for all ICM system components is still logged to

the central database, but only the specified event data is retrieved from the central

database and displayed at the Admin Workstation.

To filter events

Step 1

On the Event Viewer window, click the Event Filter menu option.

Step 2

Select the Event Categories you want displayed in the Event Viewer report from

the Event Categories list. Click Highlight All to select all Events Categories.

Step 3

Check the checkbox next to each System Type that you want to include in the

Event Viewer report. Uncheck System Types that you do not want to include.

Step 4

For each System Type that you are including in the report, check the checkbox next

to each Severity Type that you want to include in the report. Uncheck Severity

Types that you do not want to include.

Step 5

Optional: Check the Make Default checkbox to save the filter settings as default

filter settings.

Step 6

Click the Save changes and return to report link to apply the filter settings and

view the results.
If you made the filter settings the default, the filter settings remain set for

subsequent WebView ICM sessions until you change them again. If you did not

make the filter settings the default, the filter settings remain in effect only for the

current WebView ICM session.

Set event date and time range

You can set and change the date and time range so that only events that occurred

during that time range display in the Event Viewer.

To select or modify the date and time range for events in the Event Viewer

Step 1

On the Event Viewer window, click the Date/Time menu option. The Set Report

Date and Time page opens.

Step 2

Click the radio button next to either Relative date and time range or Fixed date

and time range, depending on your needs.

Step 3

Select either the relative time span or fixed date range, as follows:

• If you want to select a relative time span, open the Relative Time Span drop

down menu and select the time span.