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Call Type Reports

caltyp22: Call Type Daily Report

The number of tasks of this type that ICM software routed to the Busy target 

during the half-hour interval.
Derived from: Call_Type_Half_Hour.ReturnBusyToHalf

The number of tasks of this type that ICM software routed to the Ring target 

during the half-hour interval.
Derived from: Call_Type_Half_Hour.ReturnRingToHalf

Calls that have been given default treatment or release or end nodes.
Derived from: Call_Type_Half_Hour.ICRDefaultRoutedToHalf

For pre-routed tasks, the carrier decides where to route the call.
Derived from: Call_Type_Half_Hour.NetworkDefaultRoutedToHalf

Calls that executed a Requalify or Call Type node and overflowed to another 

call type.
Derived from: Call_Type_Half_Hour.OverflowOutHalf

The percentage of all the tasks that came in during the half hour that waited in 

a queue.
Derived from: (Call_Type_Half_Hour.RouterQueuedCallsToHalf / 

Call_Type_Half_Hour.CallsOfferedHalf)

The percentage of all the tasks that came in during the half hour that were 

abandoned.
Derived from: (Call_Type_Half_Hour.RouterCallsAbandQToHalf / 

Call_Type_Half_Hour.CallsOfferedHalf)

The average delay time of abandoned calls in queue for this call type during 

the current half-hour interval. 
Derived from: Call_Type_Half_Hour.DelayQAbandTimeHalf / 

Call_Type_Half_Hour.RouterCallsAbandQToHalf

A summary of each field for each call type.