Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Skill Group Report Templates
Peripheral Skill Group Historical Reports
Data:
Media
The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName
Derived from: Media_Routing_Domain.EnterpriseName
Skill Group
The skill group in which the agent resides and its ID number.
Derived from: Skill_Group.EnterpriseName Skill_Group.EnterpriseID
Derived from: Skill_Group.EnterpriseName Skill_Group.EnterpriseID
Agent
The first and last name of the agent.
Derived from: Person.FirstName + ", " + Person.LastName
Derived from: Person.FirstName + ", " + Person.LastName
Peripheral Skill Group Historical Reports
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Drilldowns available
When selected from the Base Only Skill Group template
subcategory (that is, used as a base only skill group report), Yes.
When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report), No.
subcategory (that is, used as a base only skill group report), Yes.
When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report), No.
Schema database
tables
tables
Agent
Media_Routing_Domain
Person
Skill_Group
Skill_Group_Member
Agent_Skill_Group_Real_Time
Media_Routing_Domain
Person
Skill_Group
Skill_Group_Member
Agent_Skill_Group_Real_Time