Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente

Cisco  IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

Outbound Option (Blended Agent) reports

camqry11: Summary of Call Counts per Campaign Half Hour Report

The number of contacts in a half-hour interval where the dialer canceled a ringing 
customer call
Derived from: Campaign_Query_Rule_Half_Hour.CanceledDetectToHalf

The number of contacts in a half-hour interval abandoned by the dialer.
Derived from: Campaign_Query_Rule_Half_Hour.AbandonDetectToHalf

The number of contacts in a half-hour interval that were abandoned by the dialer. 
However, instead of hanging-up on the customer the customer was transferred to an 
IVR which plays a message.
Derived from: Campaign_Query_Rule_Half_Hour.AbandonToIVRToHalf 

The number of contacts in a half-hour interval where the customer hung-up 
immediately after picking up the phone.
Derived from: Campaign_Query_Rule_Half_Hour.CustomerAbandonDetectToHalf 

The total time in HH:MM:SS (hours, minutes, seconds) that agents spent talking on the 
telephone today.
Derived from: Campaign_Query_Rule_Half_Hour.TalkTimeToHalf 

The length of time the agents spent in wrap-up work.
Derived from: Campaign_Query_Rule_Half_Hour.WrapupTimeToHalf

A summary of each field for each campaign.

A summary of each field for each query rule.

A summary of each field for all campaigns.

camqry11: Summary of Call Counts per Campaign Half Hour Report

Subject

Outbound Option Campaign Query Rule:
Status of all campaign records, gathered in half-hour increments.

Purpose

To show the status for all campaigns for the selected time period.