Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente
IPCC Agent Report Templates
agtper28: Agent Peripheral Real Time All Fields Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
agtper28: Agent Peripheral Real Time All Fields Report
Data:
Peripheral
The enterprise name of the peripheral and its ID.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Agent Name (no label)
The last and first name of the agent and the agent's ID (in parentheses) in the skill
group in which agent resides.
group in which agent resides.
Derived from: Person.LastName + "," + Person.FirstName
Overview:
Subject
A table of all the agents on the selected peripherals listing all the
available agent real-time report data.
available agent real-time report data.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Note: In the following descriptions, agent-dialed outbound calls or
tasks are different from Outbound Option calls that are
program-dialed outbound calls. Only fields specified as Outbound
Option contain automated call data. In all other cases, outbound
calls are agent-dialed ones.
tasks are different from Outbound Option calls that are
program-dialed outbound calls. Only fields specified as Outbound
Option contain automated call data. In all other cases, outbound
calls are agent-dialed ones.
Purpose
To show all the available agent-peripheral real-time data in the
Agent_Real_Time database table so that you can select which data
you want for a customized agent-peripheral real-time report.
Agent_Real_Time database table so that you can select which data
you want for a customized agent-peripheral real-time report.
Note: This report is designed to be saved and exported or copied
to another format. For example, you can export the report to an
Excel spreadsheet and modify the report to suit your needs. If that
is not acceptable, you can also use a third-party tool to customize
your report.
to another format. For example, you can export the report to an
Excel spreadsheet and modify the report to suit your needs. If that
is not acceptable, you can also use a third-party tool to customize
your report.
Applicable
environment
environment
IPCC and/or standard ACD
Template type
Real-time table
Sort order
By peripheral, then by agent within peripheral, and then by date
and time.
and time.
Drilldowns available
No
Schema database
tables
tables
Agent
Agent_Real_Time
Media_Routing_Domain
Peripheral
Person
Skill_Group
Controller_Time
Service
Agent_Real_Time
Media_Routing_Domain
Peripheral
Person
Skill_Group
Controller_Time
Service