Cisco Cisco IP Contact Center Release 4.6.2 Guida Utente

Cisco Press publishes a wide range of general networking, training 
and certification titles. Both new and experienced users will benefit 
from these publications. For current Cisco Press titles and other 
information, go to Cisco Press at this URL:

Packet magazine is the Cisco Systems technical user magazine for 
maximizing Internet and networking investments. Each quarter, 
Packet delivers coverage of the latest industry trends, technology 
breakthroughs, and Cisco products and solutions, as well as network 
deployment and troubleshooting tips, configuration examples, 
customer case studies, certification and training information, and 
links to scores of in-depth online resources. You can access Packet 
magazine at this URL:

iQ Magazine is the quarterly publication from Cisco Systems designed 
to help growing companies learn how they can use technology to 
increase revenue, streamline their business, and expand services. 
The publication identifies the challenges facing these companies and 
the technologies to help solve them, using real-world case studies 
and business strategies to help readers make sound technology 
investment decisions. You can access iQ Magazine at this URL:

Internet Protocol Journal is a quarterly journal published by Cisco 
Systems for engineering professionals involved in designing, 
developing, and operating public and private internets and intranets. 
You can access the Internet Protocol Journal at this URL:

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