Cisco Cisco IP Contact Center Release 4.6.2 Guida Utente
IPCC Agent Report Templates
agteam03: Agent Logout Status By Team Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Data:
Agent Team
The name of the agent team.
Derived from: Agent_Team.EnterpriseName
Supervisor
The agent teams' primary supervisor. If primary supervisor is not configured then
Supervisor field can contain any of the configured secondary supervisors.
Supervisor field can contain any of the configured secondary supervisors.
Derived from: Person.LastName + ', ' + Person.FirstName
Agent Name
The agent's last name and first name.
Derived from: Person.LastName + ', ' + Person.FirstName
Agent Enterprise Name
The last name and first initial of the agent and the ICM software's name of the
peripheral with which the agent is associated. One agent can be logged into more than
one peripheral if they are working in more than one media routing domain.
peripheral with which the agent is associated. One agent can be logged into more than
one peripheral if they are working in more than one media routing domain.
Derived from: Agent.Enterprisename
Media
The media routing domain from which the agent is logged off.
Derived from: Media_Routing_Domain.EnterpriseName
Log On DateTime
The date and time the agent logged on, measured in MM:DD:YYYY (month, day, year)
and HH:MM:SS (hours, minutes, seconds) format.
and HH:MM:SS (hours, minutes, seconds) format.
Derived from: (Agent_Logout.LogoutDateTime - Agent_Logout.LoginDuration)
Log On Duration
The number of hours, minutes, and seconds (in HH:MM:SS format) that the agent was
logged on.
logged on.
Derived from: Agent_Logout.LoginDuration
Log Out DateTime
The ICM software's central controller date and time when the agent logged out.
Derived from: Agent_Logout.LogoutDateTime
Reason Code
A code received from the peripheral that indicates the reason for the agent's last state
change. If the code is not defined, this displays 0.
Note: For reason codes to be displayed in a report:
change. If the code is not defined, this displays 0.
Note: For reason codes to be displayed in a report:
–
The agent's CTIOS desk settings and CTIOS registry settings need to be configured
to display the reason code. You can do this in the ICM Configuration Manager's Agent
Desk Settings List tool.
to display the reason code. You can do this in the ICM Configuration Manager's Agent
Desk Settings List tool.