Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente
2-52
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
IPCC Call Type Historical Reports
caltyp31: Call Type Abandon/Answer Distribution by Half Hour Report
See
for an illustration of this report.
Data:
Enterprise Name
The enterprise name for the call type.
Derived from: Call_Type.EnterpriseName
Overview:
Subject
A table showing the number of answered and abandoned calls
across intervals for each call type for the selected time period.
The intervals are measured in minutes and seconds. The header
time format is MM:SS
This report shows the numbers for each interval separately. This
report is the same as the caltyp32 report except that caltype32
does not have half-hour summaries.
You can configure call type intervals at the call type level using
the ICM Configuration Manager's CallType tool or at the system
level using the Configuration Manager's System Information tool.
A default set of intervals is provided at the system level.
across intervals for each call type for the selected time period.
The intervals are measured in minutes and seconds. The header
time format is MM:SS
This report shows the numbers for each interval separately. This
report is the same as the caltyp32 report except that caltype32
does not have half-hour summaries.
You can configure call type intervals at the call type level using
the ICM Configuration Manager's CallType tool or at the system
level using the Configuration Manager's System Information tool.
A default set of intervals is provided at the system level.
Note
Reports can show up to ten intervals. You can configure
up to nine intervals with the tenth interval showing all the
remaining data. Intervals not configured appear as blank
intervals in the report. Blank intervals can only appear
after configured ones. No report headers is displayed if
the report is run over a period of time when no data is
present. This happens because the report interval headers
depend on the data.
up to nine intervals with the tenth interval showing all the
remaining data. Intervals not configured appear as blank
intervals in the report. Blank intervals can only appear
after configured ones. No report headers is displayed if
the report is run over a period of time when no data is
present. This happens because the report interval headers
depend on the data.
You should configure call type intervals in relation to your
service levels. See Call Type Interval Reporting for more
information.
service levels. See Call Type Interval Reporting for more
information.
Purpose
To get an overview in separate time intervals of the distribution
of answered and abandoned calls during the selected time
period.
of answered and abandoned calls during the selected time
period.
Applicable
environment
environment
IPCC
Template type
Historical table
Default sort order
By call type enterprise name and then by date and time
Drilldowns available
No
Schema database
tables
tables
Call_Type
Call_Type_Half_Hour
Bucket_Interval