Cisco Cisco IP Contact Center Release 4.6.1 Guida Utente
6-10
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 6 Trunk group for IP-IVR reports
Trunk Group for IP IVR Report Templates
Ports
The number of ports in the group in service at the end of the half hour interval.
Derived from: Trunk_Group_Half_Hour.TrunksInService
% Busy
The percentage of time that the trunk groups in service were in use in the half hour
interval (for Inbound only).
interval (for Inbound only).
Derived from: Trunk_Group_Half_Hour.InUseInboundTimeToHalf /
Trunk_Group_Half_Hour.InServiceTimeToHalf
Trunk_Group_Half_Hour.InServiceTimeToHalf
All Ports Busy
The total time, in HH:MM:SS (hours, minutes, seconds), in the half hour interval, that
all ports in the group were busy.
all ports in the group were busy.
Derived from: Trunk_Group_Half_Hour.AllTrunksBusyToHalf
Group Summary
Summary of each field for each IVR Port for each interval.
Report Summary
Summary of all fields for all IVR Ports.