Cisco Cisco IP Contact Center Release 4.6.1 Guida Utente
10
-20
Web
View T
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ate
Referen
ce Guide
f
or Ci
sco Un
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, Releas
e 7.5(1)
Releas
e 7.2(1
)
Chapter
1
0 Samp
le Rep
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Ag
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R
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Agteam29
See
Figure 10-26
agteam29: Agent Team Skill Group Assignment Real Time