Cisco Cisco IP Contact Center Release 4.6.2 Guida Utente
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 5 Skill Group Report Templates
IPCC Peripheral Skill Group Reports
IPCC and/or ICM
historical table
All fields in the
Skill_Group_Half_Hour table
sorted by skill group name.
This report is for on-line
viewing, or for export to
Microsoft Excel.
Skill_Group_Half_Hour table
sorted by skill group name.
This report is for on-line
viewing, or for export to
Microsoft Excel.
IPCC and/or ICM
real-time table
All fields in the
Skill_Group_Real_Time table
sorted by skill group name.
This report is for on-line
viewing, or for export to
Microsoft Excel.
Skill_Group_Real_Time table
sorted by skill group name.
This report is for on-line
viewing, or for export to
Microsoft Excel.
IPCC and/or ICM
real-time table
All the agents that are
configured for the selected
skill group(s), but currently
not logged in.
configured for the selected
skill group(s), but currently
not logged in.
Note: An agent can appear
more than once, if the agent
is configured for more than
one skill group.
more than once, if the agent
is configured for more than
one skill group.
IPCC only
real-time table
Real-time peripheral skill
group statistics.
group statistics.
IPCC only
historical table
A summary of task statistics
for each skill group for the
selected half-hour(s).
for each skill group for the
selected half-hour(s).
IPCC only
historical table
A summary of task statistics
for each skill group for the
selected day(s).
for each skill group for the
selected day(s).
IPCC only
historical table
A summary of agent
performance for each skill
group for the selected
half-hour(s).
performance for each skill
group for the selected
half-hour(s).
IPCC only
historical table
A summary of agent
performance for each skill
group for the selected
day(s).
performance for each skill
group for the selected
day(s).