Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente

WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

Agent By Team Reports

2      IPCC Agent Report Templates

agteam05: Agent Task Detail Performance Report By Team

The name of the agent team.

Derived from: Agent_Team.EnterpriseName

The agent teams' primary supervisor. 

Derived from: Person.LastName + ', ' + Person.FirstName

Subject

A table of selected agent teams showing task detail data on 

abandoned, held, assistance, and conference tasks, 

organized in half-hour increments.

Fields applicable to a voice domain only are prefixed with 

an asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show agent team half-hour performance for the selected 

time period.

Applicable 

environment

IPCC and/or ICM

Template type

Historical table

Default sort order

By agent team, agent last name, agent first name, and 

media routing domain

Drilldowns available

No

Schema database 

tables

Agent

Agent_Half_Hour

Agent_Skill_Group_Half_Hour

Agent_Team

Agent_Team_Member

Person

Media_Routing_Domain

Skill_Group