Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente
IPCC Call Type Historical Reports
3 IPCC CallType Reports
3-
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Tasks Aband
The total number of tasks that abandoned for this call type in the half-hour interval.
These tasks include queued tasks, tasks at a VRU prompt or self service, and tasks that
were ringing at the agent desktop.
These tasks include queued tasks, tasks at a VRU prompt or self service, and tasks that
were ringing at the agent desktop.
Note: Applies to IPCC, only with one exception: This field is also valid for both IPCC
and ICM targets that use translation routes.
and ICM targets that use translation routes.
Derived from: Call_Type_Half_Hour.TotalCallsAbandToHalf
Call Type Summary
A summary of each field for each call type.
Report Summary
A summary of each field for all call types.
caltyp36: VRU Calls Analysis Daily Report
Data:
Enterprise Name
The enterprise name for the call type.
Derived from: Call_Type.EnterpriseName
DateTime
The date and time when the record was generated in MM/DD/YYYY (month, day, year)
and HH:MM:SS (hours, minutes, seconds) format.
and HH:MM:SS (hours, minutes, seconds) format.
Derived from: Call_Type_Half_Hour.DateTime
Overview:
Subject
A table that shows the total behavior of calls to VRU applications
in daily intervals for the selected time period.
This is the same report as the caltyp35 report except that this
report is by daily intervals while the caltyp35 report is by
half-hour intervals.
in daily intervals for the selected time period.
This is the same report as the caltyp35 report except that this
report is by daily intervals while the caltyp35 report is by
half-hour intervals.
Purpose
To show how VRU applications handle selected call types during
the selected time period in daily increments.
the selected time period in daily increments.
Applicable
environment
environment
IPCC and/or ICM
Template type
Historical table
Default sort order
By enterprise call type and then by date and time
Drilldowns available
No
Schema database
tables
tables
Call_Type
Call_Type_Half_Hour
Call_Type_Half_Hour