Cisco Cisco IP Contact Center Release 4.6.2 Guida Utente
8-2
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
historical table
Task detail
performance of
reservation calls by
skill group.
performance of
reservation calls by
skill group.
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
real-time table
The number of good,
bad, and total
records imported, or
to be imported.
bad, and total
records imported, or
to be imported.
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
historical table
The number of good,
bad, and total
records imported, by
time range.
bad, and total
records imported, by
time range.
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
real-time table
All query rules within
a campaign.
a campaign.
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
real-time table
Current status of all
campaign records.
campaign records.
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
real-time table
Currently configured
campaign dialing
times
campaign dialing
times
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
real-time table
Currently configured
Campaign Query
Rules dialing times.
Campaign Query
Rules dialing times.
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
real-time table
The status of each
query rule within a
campaign.
query rule within a
campaign.
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
historical table
Data for each query
rule within a
campaign.
rule within a
campaign.
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
historical table
Status of all
campaign records.
campaign records.
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
real-time table
Data for contacts,
busy, voice,
answering machine,
and SITTone contacts
detected by the
dialer.
busy, voice,
answering machine,
and SITTone contacts
detected by the
dialer.