Cisco Cisco E-Mail Manager Unity Integration Option
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Release Notes for Cisco IPCC/ICM Enterprise & Hosted Editions Release 7.0(0) Installer Update C November 24, 2008
New and Changed Information
Quality of Service (QoS)
QoS allows customers to more easily prioritize traffic on their network.
QoS is now supported on the dedicated (‘private’) network between duplexed pairs of Routers and of
PGs (respectively):
PGs (respectively):
•
Replacing UDP heartbeats with TCP keep-alive messages
•
Supporting layer 2 prioritization with 802.1p, a LAN QoS handling mechanism
•
Supporting layer 3 classification with DSCP
See
, for additional details.
Logger Efficiency Improvements
The Logger now handles configuration and historical data separately, so that configuration changes are
no longer slowed down by historical data transfers. Similarly, in the case that historical data transfer
temporarily fails, propagation of configuration changes will remain unaffected. Note that this combined
functionality is still part of a single Logger node; that is, the externally visible functionality of the
Logger remains essentially unchanged.
no longer slowed down by historical data transfers. Similarly, in the case that historical data transfer
temporarily fails, propagation of configuration changes will remain unaffected. Note that this combined
functionality is still part of a single Logger node; that is, the externally visible functionality of the
Logger remains essentially unchanged.
Dynamic Routing Client
When ICM uses the "translation route to VRU" method to route a call to a type2 SCI VRU, the VRU
becomes the new routing client for the call. For Release 7.0(0) a new mechanism has been added in ICM
to support a subsequent network transfer using that new VRU routing client. In an environment in which
the original routing client is not capable of network transfer, all the pre-route calls can be transferred to
CVP via Translation Route To VRU to take advantage of the network transfer feature.
becomes the new routing client for the call. For Release 7.0(0) a new mechanism has been added in ICM
to support a subsequent network transfer using that new VRU routing client. In an environment in which
the original routing client is not capable of network transfer, all the pre-route calls can be transferred to
CVP via Translation Route To VRU to take advantage of the network transfer feature.
This feature can be used in several scenarios:
•
To support Transfer to VRU with Outbound for Hosted IPCC where a shared Network VRU is used
for providing announcements to targeted phones/answer machines.
for providing announcements to targeted phones/answer machines.
•
To receive a call on an converged enterprise network after a carrier pre-route using CVP to control
the call.
the call.
•
To use pre-routing for load balancing purposes before the call is sent to a CVP controlled network,
with call context and cradle to grave reporting capabilities.
with call context and cradle to grave reporting capabilities.
Windows Operating System Support
For new installations, Release 7.0(0) ICM/IPCC Setup requires the installation of Windows Server 2003
SP1 (or later).
SP1 (or later).
For Release 7.0(0) common ground upgrades (which are subject to a later update of the operating
system), the SP4 requirement for Windows 2000 must be met. All components of Release 7.0(0),
including CTI OS, have this common ground upgrade requirement.
system), the SP4 requirement for Windows 2000 must be met. All components of Release 7.0(0),
including CTI OS, have this common ground upgrade requirement.
Note that Windows 2000 Server is subject to end-of-life/end-of-support considerations as enforced by
Microsoft.
Microsoft.
Specific requirements, for new installations, technology refresh upgrades, and common ground
upgrades, are found in the Cisco ICM/IPCC Enterprise and Hosted Edition Hardware and System
Software Specification (Bill of Materials) and the ICM Upgrade Guide for Cisco ICM/IPCC Enterprise
& Hosted Editions.
upgrades, are found in the Cisco ICM/IPCC Enterprise and Hosted Edition Hardware and System
Software Specification (Bill of Materials) and the ICM Upgrade Guide for Cisco ICM/IPCC Enterprise
& Hosted Editions.