Cisco Cisco E-Mail Manager Unity Integration Option
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Release Notes for Cisco IPCC/ICM Enterprise & Hosted Editions Release 7.0(0) Installer Update C November 24, 2008
New and Changed Information
MDS Performance Monitoring
Three Windows Performance Monitoring tools (PerfMon) objects are added for MDS performance
monitoring. They are:
monitoring. They are:
•
MDSPROC—which contains counters of queuing to the duplexed side
•
MDSPROCCLIENT—which contains counters of queuing from the MDS to a specified MDS client
•
MDSCLIENT—which contains counters of queuing from an MDS client to the MDS.
To enable MDSPROC and MDSPROCCLIENT, add the registry value EnablePerformanceMonitor
under MDS\CurrentVersion\Process and set it to 1.
under MDS\CurrentVersion\Process and set it to 1.
To enable MDSCLIENT for a client, add the registry value EnablePerformanceMonitor under
MDS\CurrentVersion\Clients\[client-id] and set it to 1.
MDS\CurrentVersion\Clients\[client-id] and set it to 1.
The registry change is dynamically effective.
MBUF Buffer Memory Management
The MBUF Buffer Memory Management is improved with the following changes:
•
An adaptive algorithm is implemented for managing buffer limit. The overall buffer limit is set as a
percentage of system RAM, and an ICM/IPCC process dynamically expands or shrinks its quota.
percentage of system RAM, and an ICM/IPCC process dynamically expands or shrinks its quota.
•
The free-lists (also known as application-layer buffer caches) are removed, and buffers are allocated
from system heap directly.
from system heap directly.
•
The old registry values BufferLimit, BufferMaxFree and BufferMaxQueuePercent are removed. The
new registry settings are centralized on per system basis under
ICM\SystemSettings\MBufMemLimit.
new registry settings are centralized on per system basis under
ICM\SystemSettings\MBufMemLimit.
PG Process EMS Display Output Suppressed
For the ICM service windows that run on the system servers, tracing will not be displayed for the
following processes in the interest of performance. Tracing is controlled via registry key, and can be
enabled for select trouble shooting circumstances if required. The relevant registry key name is
EMSDisplayToScreen.
following processes in the interest of performance. Tracing is controlled via registry key, and can be
enabled for select trouble shooting circumstances if required. The relevant registry key name is
EMSDisplayToScreen.
Here is the list of processes where Display to Screen will be disabled on new installations:
Acmipim (PIM process used for IPCC Gateway)
Badialer (Dialer process Used for Outbound Option)
Eapim (PIM process used for IPCC Enterprise and System IPCC Enterprise deployment)
Jtapigw (JGW process used for IPCC Enterprise and System IPCC Enterprise deployment)
CTI Server (Common CTI Interface Process used for all PGs)
Campaign Manager (Process Used for Outbound Option hosted on the Side A Logger)
Campaign Import Process (Process Used for Outbound Option hosted on the AW/HDS)
Dynamic Agent Re-Skilling URL Is Missing when Installed with ICM Setup
In an IPCC Enterprise system installed with ICM Setup, the documented link to the Dynamic Agent
Re-skilling web page does not work. The URL "https://<host>/reskill" returns "The page cannot be
found".
Re-skilling web page does not work. The URL "https://<host>/reskill" returns "The page cannot be
found".
Use the following URL instead:
https://<host>/uiroot