Cisco Cisco E-Mail Manager Unity Integration Option Nota Di Rilascio
Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc.
3
2 References
Cisco Unified Intelligent Contact Management / Unified Contact Center Enterprise and Hosted product information can be
found on
found on
Product documentation, including planning, upgrade, install, configuration, reporting, reference, and developer
documentation, is available at
documentation, is available at
Other useful documents include:
Cisco ICM Software ACD Supplements
Cisco ICM ACD PG Supportability Matrices
Cisco Unified Contact Center Enterprise Software Compatibility Guide
Cisco End-of-Life and End-of-Sale Notices
Cisco Unified Contact Center Enterprise 7.5 Solution Reference Network Design (SRND)
Virtualization Guide for Cisco Unified Intelligent Contact Management and Contact Center Enterprise
Note: The documents listed above are not necessarily updated on the same schedule as the Hardware and System
Software Specification (Bill of Materials). For that reason, specification data might differ between this document
and the references cited. For Unified ICM/CC 7.5, please refer to the most recent revision of these documents or
those revisions listed within the specific Unified ICM/CC release heading on Cisco.com.
and the references cited. For Unified ICM/CC 7.5, please refer to the most recent revision of these documents or
those revisions listed within the specific Unified ICM/CC release heading on Cisco.com.
2.1 Note on Cisco Contact Center Product Names
As of Release 7.0, the following name changes were introduced. However, the name changes have not yet been
consistently integrated into the documentation set or the software.
consistently integrated into the documentation set or the software.
Cisco Intelligent Contact Management Enterprise Edition, is renamed “Cisco Unified Intelligent Contact Management
Enterprise” (abbreviated as Unified ICME).
Enterprise” (abbreviated as Unified ICME).
Cisco Intelligent Contact Management Hosted Edition, is renamed “Cisco Unified Intelligent Contact Management
Hosted” (abbreviated as Unified ICMH).
Hosted” (abbreviated as Unified ICMH).
Cisco IP Contact Center (IPCC) Enterprise Edition and Cisco IPCC Hosted Edition are renamed “Cisco Unified Contact
Center Enterprise” (abbreviated as Unified CCE) and ”Cisco Unified Contact Center Hosted” (abbreviated as Unified
CCH), respectively. Cisco System IPCC is renamed “Cisco Unified System Contact Center Enterprise” (abbreviated as
Unified SCCE).
Center Enterprise” (abbreviated as Unified CCE) and ”Cisco Unified Contact Center Hosted” (abbreviated as Unified
CCH), respectively. Cisco System IPCC is renamed “Cisco Unified System Contact Center Enterprise” (abbreviated as
Unified SCCE).
The use of the generic abbreviation “ICM” is intended to include both Unified ICMH and Unified ICME.
The use of the generic abbreviation “CC” in this document is intended to include Unified CCH, Unified CCE and Unified
SCCE, but not Unified Contact Center Express (Unified CCX).
SCCE, but not Unified Contact Center Express (Unified CCX).