Cisco Cisco E-Mail Manager Unity Integration Option Nota Di Rilascio
Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc.
50
6.7.14 CTI OS Agent and Supervisor Desktops
Table 6-58: CTI OS Agent and Supervisor Desktop Servers
Server Class
Type
Other requirements and remarks
GEN-10-005-Class
CTI OS Supervisor
Desktop
Desktop
Windows compatible full-duplex sound card (if using Cisco IP
Communicator and/or Silent Monitoring)
Communicator and/or Silent Monitoring)
GEN-10-005-Class
CTI OS Agent
Desktop
Desktop
Windows compatible full-duplex sound card (if using Cisco IP
Communicator)
Communicator)
GEN-10-005-Class
CTI OS Monitor
Mode Application
Mode Application
Note: CTI OS supports the G.711 and G.729 codecs for the MTU soft phone.
Table 6-59: CTI OS Silent Monitoring Hardware Requirements
Compatible Ethernet NIC
Refer to Cisco.com for more information:
6.7.15 Siebel
6.7.15.1
CTI Driver for Siebel
For supported Siebel versions, see the CTI Compatibility matrix:
The CTI Driver for Siebel is installed on the Siebel Communications Manager Server and must operate stand alone from
all other Unified ICM/Contact Center systems. Agent capacity and performance for Siebel Call Centers can vary
dramatically based on the deployment topology and configuration of the Siebel components and the complexity of the
Siebel applications and scripts in use. For more details on performance tuning Siebel deployments, consult Siebel
Technical Support or a Siebel Certified Configuration Engineer.
all other Unified ICM/Contact Center systems. Agent capacity and performance for Siebel Call Centers can vary
dramatically based on the deployment topology and configuration of the Siebel components and the complexity of the
Siebel applications and scripts in use. For more details on performance tuning Siebel deployments, consult Siebel
Technical Support or a Siebel Certified Configuration Engineer.
Table 6-60: CTI Driver for Siebel Servers
Server Class
Capacity
*
(agents)
Type
Call Rate
(calls / sec.)
Other requirements and remarks
MCS-40-003-Class
700
Siebel
Communications
Manager Server
(SCM)
Communications
Manager Server
(SCM)
3.75
The Siebel deployment model tested had
each server component (SCM and OM)
installed stand-alone on its own server
host.
each server component (SCM and OM)
installed stand-alone on its own server
host.
Siebel Call Center
Object Manager
(OM)
Object Manager
(OM)