Cisco Cisco E-Mail Manager Unity Integration Option Nota Di Rilascio
Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc.
84
Appendix C – Acronyms and Terms
Table C.0-1: Acronyms and Terms
Acronyms or Terms
Description
ACD
Automatic Call Distributor
AD
Active Directory
ATA
Advanced Technology Attachment - internal storage interconnect interface
AW
Administration Workstations
BOM
The Unified ICM/Contact Center Bill of Materials document that has been renamed to
Hardware and System Software Specification (Bill of Materials).
Hardware and System Software Specification (Bill of Materials).
CAD
Cisco Agent Desktop
CCBU
(Cisco) Customer Contact Business Unit
CCE
Contact Center Enterprise
CCS
Cisco Collaboration Server
CDA
CAD Desktop Administrator
CEM
Cisco E-Mail Manager
Central Controller
A Unified ICM/Contact Center server configuration that contains the Unified ICM Router
and Unified ICM Logger.
and Unified ICM Logger.
CG
CTI Gateway, also known as CTI Server
CICM
Customer ICM, a software server used in Unified ICM/Contact Center Hosted
CIL
Client Interface Library
CIM
Cisco Interaction Manager (replacement for CEM, CCS)
CMB
Cisco Media Blender
Common Ground Upgrade
Upgrade software in-place on pre-existing hardware, migrating data in-place.
cps
Calls per second
CSA
Cisco Security Agent
CSD
CAD Supervisor Desktop
CTI
Computer Telephony Interface
CTI OS
(Cisco) CTI Object Server
CVP
(Cisco Unified) Customer Voice Portal
DCA
Dynamic Content Adapter
ECC variables
Expanded Call Context (ECC) variables
EDMT
Enhanced Database Migration Tool
EIM
E-mail Interaction Manager (replacement for CEM)
HDS
Historical Database Server
ICM
(Cisco Unified) Intelligent Contact Management
ICME
(Cisco Unified) Intelligent Contact Management Enterprise
ICMH
(Cisco Unified) Intelligent Contact Management Hosted
IPCC
IP Contact Center (renamed to Unified Contact Center)