Cisco Cisco E-Mail Manager Unity Integration Option Riferimenti tecnici
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ICM Software Configuration
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Figure 6: ICM Agent Explorer
4.5. Agent States for hardphone support
The following table lists the PointSpan PBX agent states and their
definitions.
Table 3: PointSpan PBX Agent States
PointSpan PBX
Agent State
Agent State
Definition
Agent Signed OFF
Agent is not logged in
Agent Idle
Agent is logged in and available to receive a call
Agent Busy ACD
Call
Agent is talking on an ACD call.
n/a for ARI hardphone support
n/a for ARI hardphone support
.
Agent Work
Agent is not available to take a call. He is talking on a
non-ACD call or he is in Wrapup/Work state.
Agent Wrap
Agent is in after call wrapup state.
n/a for ARI hardphone support
n/a for ARI hardphone support
Agent Unavailable
Agent is logged in but unavailable to take a call.
n/a for ARI hardphone support
n/a for ARI hardphone support