Cisco Cisco E-Mail Manager Unity Integration Option Riferimenti tecnici
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ACD Configuration
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several more applications; however, Unified ICM Aspect Contact Server PIM
needs only the CMI Server.
needs only the CMI Server.
The Aspect Call Center ACD exposes the Aspect Real-Time Bridge interface. So,
the Aspect Contact Server PIM connects to the ACD just like the Aspect Call
Center Event Link PIM communicates with the Real-Time Bridge to acquire real-
time data.
the Aspect Contact Server PIM connects to the ACD just like the Aspect Call
Center Event Link PIM communicates with the Real-Time Bridge to acquire real-
time data.
2.7.1. Installing the Aspect Contact Server CMI Server
You install the Aspect Contact Server CMI Server from the install media in the
Aspect Contact Server package. Install the CMI Server from the “Aspect Edition”
CD as instructed by the Aspect Contact Server documentation.
Aspect Contact Server package. Install the CMI Server from the “Aspect Edition”
CD as instructed by the Aspect Contact Server documentation.
Install the CMI Server on its own server. Do not install the CMI Server on the
Unified ICM PG.
Unified ICM PG.
2.7.2. Installing the Aspect CMI Server Sample Application
Install the CMI Software Development Tools on either the CMI Server or on the
Unified ICM PG server. The Aspect Windows Sample Application tests bi-
directional communications between a client application and the ACD through the
CMI Server. You only install the test application on one system – it simply tests
your CMI Server and ACD data link configuration.
Unified ICM PG server. The Aspect Windows Sample Application tests bi-
directional communications between a client application and the ACD through the
CMI Server. You only install the test application on one system – it simply tests
your CMI Server and ACD data link configuration.
1. Browse to the following folder on the Aspect Contact Server “Aspect
Edition” CD:
\cti\aspect\ctiapi\win32\disk1
and launch SETUP.EXE.
2. Select the desired destination folder when prompted.
3. Select the components shown in Figure 25. You do not need the development
API files. Complete the installation and restart the server when prompted.