Cisco Cisco IP Contact Center Release 4.6.1 Riferimenti tecnici
Index-2
2
P
Peripheral configuration, 38
Peripheral object mapping, 38
Peripheral target configuration, 42
Post-Routing, 24, 52
Peripheral object mapping, 38
Peripheral target configuration, 42
Post-Routing, 24, 52
R
Ready, 45
Real-Time Bridge
Real-Time Bridge
configuring, 20
Redundant PG configuration, 61
Reserved, 45
Route configuration, 45
Route request
Reserved, 45
Route configuration, 45
Route request
two step RC, 52
Route select, 53
Routing client, 52
Routing client configuration, 46
Routing client, 52
Routing client configuration, 46
S
Service configuration, 43
Simplex PG configuration, 60
Skill group, 43
Skill group configuration, 44
Skill Group-to-Service mapping, 44
Supported ICM features, 14
Simplex PG configuration, 60
Skill group, 43
Skill group configuration, 44
Skill Group-to-Service mapping, 44
Supported ICM features, 14
T
TalkingIn, 45
TalkingOther, 45
TalkingOut, 45
Transfer Call Request Message
TalkingOther, 45
TalkingOut, 45
Transfer Call Request Message
(CIM), 24
Translation route configuration, 46
Trunk configuration, 43
Trunk group configuration, 43
Trunk configuration, 43
Trunk group configuration, 43
W
WorkReady, 45