Cisco Cisco E-Mail Manager Unity Integration Option Riferimenti tecnici
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ACD Configuration
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2.2.14.
2
Give_Overflow
Unlike most of the commands in this chapter, this command must
immediately precede every
immediately precede every
GIVE OVERFLOW
NCCM server script
command
TPF
1
FPT
.
The parameter is:
“controlled” if
GIVE OVERFLOW CONTROLLED
was executed. In
this case, a Controlled_Returned
SEND INFO
script command must
immediately follow the
GIVE OVERFLOW
script command. (See the
next section, “Controlled_Returned.”)
Otherwise, there are no parameters.
2.2.15.
83B
Controlled_Returned
This command must immediately follow every
ROUTE CALL
CONTROLLED
,
GIVE BUSY CONTROLLED
, and
GIVE OVERFLOW
CONTROLLED
script command.
There are no parameters.
2.2.16.
84B
Disconnect
Unlike most of the commands in this chapter, this command must
immediately precede every
immediately precede every
DISCONNECT
NCCM server script
command
TPF
2
FPT
.
There are no parameters.
2.3. Script Modifications for Post-Routing
You must also modify your NCCM server Script to implement post
routing of calls. This is discussed in Chapter 4, “
routing of calls. This is discussed in Chapter 4, “
2.4. Meridian 1 Configuration
In order for the PG to properly attribute calls to Unified ICM routes and
services, you need to ensure that the following conditions are met.
services, you need to ensure that the following conditions are met.
TP
1
PT
The
ROUTE CALL
,
GIVE BUSY
,
GIVE OVERFLOW
, and
DISCONNECT
commands normally terminate SCCS script processing for the call, so the
SEND
INFO
command would not be processed if it followed one of them.
TP
2
PT
The
ROUTE CALL
,
GIVE BUSY
,
GIVE OVERFLOW
, and
DISCONNECT
commands normally terminate SCCS script processing for the call, so the
SEND
INFO
command would not be processed if it followed one of them.