Cisco Cisco E-Mail Manager Unity Integration Option Riferimenti tecnici
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Web Setup Tool and Configuration
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Do not add duplicate entries in the Peripheral Monitor table. This leads
to the corruption of the table.
to the corruption of the table.
You cannot change the Peripheral Monitor type from Meridian
position to CDN and vice versa if the configuration parameters remain
the same.
position to CDN and vice versa if the configuration parameters remain
the same.
3.3. IVR Port Configurations
To configure the IVR Port in Unified ICM, add the ACD single line
sets/IVR ports in the Peripheral Monitor table just as we would, the
position ID and DN of a real agent. That is, set CLS =AGTA,
AACD=YES, AST=yes
sets/IVR ports in the Peripheral Monitor table just as we would, the
position ID and DN of a real agent. That is, set CLS =AGTA,
AACD=YES, AST=yes
For information regarding adding agents to the Unified ICM Software
Peripheral Monitor Table, refer to the section
Peripheral Monitor Table, refer to the section
By monitoring these IVR ports, using either Meridian MAX/Link or Aura
Contact Center, you can track all incoming calls from the trunk entry into
the PBX, through ACD call modifications (IVR ports) and eventually to
Aura Contact Center scripts and real agent/skillset queuing.
Contact Center, you can track all incoming calls from the trunk entry into
the PBX, through ACD call modifications (IVR ports) and eventually to
Aura Contact Center scripts and real agent/skillset queuing.
Note 1:
For old MAX/Link platforms, remember to turn on RPRT=yes in
ACDDN block and IAPG=yes in the phone overlay in addition to setting
CLS =AGTA, AACD=YES, AST=yes.
ACDDN block and IAPG=yes in the phone overlay in addition to setting
CLS =AGTA, AACD=YES, AST=yes.
Note 2:
On the side of Unified
ICM, Meridian mail ports need not be configured
at the Peripheral Monitor table.
3.4. Activity Code Configuration
To configure Activity codes in Unified ICM, define the following:
3.4.1. Unified ICM Configuration
In the PG Explorer tool, Peripheral tab, define the configuration parameter
as /nrc xxx, where xxx is the default activity code.
as /nrc xxx, where xxx is the default activity code.
3.4.2.
10CT CT
CTI OS Server Configuration
Make the following registry settings in the CTI OS server:
[HKEY_LOCAL_MACHINE]\SOFTWARE\Cisco
Systems\CTIOS\Server\Agent\<NotReadyReasonRequired>
Specify the value of NotReadyReasonRequired as 1.
Systems\CTIOS\Server\Agent\<NotReadyReasonRequired>
Specify the value of NotReadyReasonRequired as 1.
[HKEY_LOCAL_MACHINE]\SOFTWARE\Cisco
Systems\CTIOS\Server\Agent\ReasonCodes\NotReady\<Not ready
reason code>
Specify Not ready reason code as 1.
Systems\CTIOS\Server\Agent\ReasonCodes\NotReady\<Not ready
reason code>
Specify Not ready reason code as 1.
3.4.3.
106B
Meridian PBX and SCCS Configuration
You need to configure Activity codes for the following: