Cisco Cisco E-Mail Manager Unity Integration Option Riferimenti tecnici
Configuring AES
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agent’s permanent extension with the phantom line type (D is the only
phantom line type because CMB supports only digital line types). To set up
phantom agents, the administrator must also configure two other files:
phantom line type because CMB supports only digital line types). To set up
phantom agents, the administrator must also configure two other files:
The phantomagents.properties file, which maps a phantom agent’s logical
ID to a specific physical phone ID
ID to a specific physical phone ID
The phantompasswords.properties file, which maps a phantom agent’s
logical ID to a specific phantom password
logical ID to a specific phantom password
See the Cisco Media Blender Administration Guide for details about the
property files.
property files.
For AES, the administrator needs the station IDs for the phantom phones, as
well as the link, host-name, and hunt group extension number to configure the
ACD.asai.properties file. The Avaya administrator also configures the
skills.properties file, which maps routing addresses to ACD routing logic. For
example, the AES, the administrator needs the VDN or the hunt group
extension number.
well as the link, host-name, and hunt group extension number to configure the
ACD.asai.properties file. The Avaya administrator also configures the
skills.properties file, which maps routing addresses to ACD routing logic. For
example, the AES, the administrator needs the VDN or the hunt group
extension number.
2.4.10. Recording Avaya ACD Information
The following tables describe the information you need to record when
configuring the Avaya switch. Please share the information with the Unified
WIM and CMB administrators.
configuring the Avaya switch. Please share the information with the Unified
WIM and CMB administrators.
For the Unified WIM Administrator
Collect the information in the following table for each agent you configure on
the switch and share this information with the Unified WIM administrator:
the switch and share this information with the Unified WIM administrator:
Agent Name
Logical ID
Password
Station ID
For the CMB Administrator
The CMB administrator needs four types of information:
Phantom phone
CTI link
Vector Directory Number
Hunt Group Extension