Cisco Cisco Unified Contact Center Enterprise 9.0(2) Riferimenti tecnici
Configuring AES
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Figure 4: Change or Display a CTI Link (Tab 1)
3. Press Enter.
Figure 5: Change or Display a CTI Link (Tab 2)
2.4.3. Setting Up Hunt Groups/Skill Groups
On the Avaya switch, a hunt group is a group of extensions to which similar
calls are routed. A hunt group might include all agents who have a particular
skill (for example, the ability to speak Spanish) or all agents who cover a
geographical territory (for example, Boston sales). A hunt group is sometimes
referred to as a skill group.
calls are routed. A hunt group might include all agents who have a particular
skill (for example, the ability to speak Spanish) or all agents who cover a
geographical territory (for example, Boston sales). A hunt group is sometimes
referred to as a skill group.