Cisco Cisco E-Mail Manager Unity Integration Option Riferimenti tecnici
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Overview
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1.1. DMS100 PG with CompuCALL Link
The DMS100 PG can run in simplex or duplex configurations. In a duplex
configuration, only one side of the PG will maintain CompuCALLF
configuration, only one side of the PG will maintain CompuCALLF
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F
X.25 Link or a TCP/IP connection at any given time.
Figure 1: CompuCALL Interface with DMS100
The DMS100 PG can invoke the ANSWER, RELEASE, HOLD and
UNHOLD of incoming calls to ACD agent, Centrex line or Residential
line. The CompuCALLF
UNHOLD of incoming calls to ACD agent, Centrex line or Residential
line. The CompuCALLF
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F messages, DV-ANSWER-CALL, DV-
RELEASE-CALL, DV-HOLD-CALL and DV-UNHOLD-CALL allow
the DMS-100 PG to provide third-party call control service to third-party
voice application vendors.
the DMS-100 PG to provide third-party call control service to third-party
voice application vendors.
CallsF
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F like Three-way Call (3WC) or Call Transfer (CXR) call event
message, DV-Consult-Originated-U, DV-Call-Conferenced-U and DV-
Call-Transferred that are sent from the DMS-100 switch to allow the
DMS-100 PG to build call conference/transfer model, when the 3WC or
CXR key option, is data-filled on the telephone set.
Call-Transferred that are sent from the DMS-100 switch to allow the
DMS-100 PG to build call conference/transfer model, when the 3WC or
CXR key option, is data-filled on the telephone set.
Note: Since the CompuCALL interface in the release 08.01 does not
support Call Conference (CNF) key, it is required that CNF key not
be data-filled on the telephone set.
be data-filled on the telephone set.
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CompuCALL is a protocol that provides a data communications channel
between a computer and a switch that allows an operating company to provide
coordinated switch-based services, to applications residing on a customer's host
computer in a cost efficient manner.
coordinated switch-based services, to applications residing on a customer's host
computer in a cost efficient manner.
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These messages are supported with the CompuCALL interface from release
07.01 onwards.
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These messages are supported with CompuCALL software release 08.01
onwards.