Cisco Cisco E-Mail Manager Unity Integration Option Riferimenti tecnici
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Overview
1.1.2. Spectrum Transaction Link Port
For the Spectrum ACD to access the Spectrum Transaction Link port, each
Peripheral Gateway requires a dedicated Transaction Link connection.
This connection makes use of either the X.25 data link, which is provided
by the PDI (I or II) card or the TCP/IP interface provided by the PDI III
card.
Peripheral Gateway requires a dedicated Transaction Link connection.
This connection makes use of either the X.25 data link, which is provided
by the PDI (I or II) card or the TCP/IP interface provided by the PDI III
card.
The Spectrum Transaction Link port and the PG communicate using the
X.25 protocol at a baud rate of 19.2KB or the TCP/IP interface over LAN.
The Spectrum PG receives and sends data over both the Supervisor CRT
and the Transaction Link to obtain real-time call processing state
information.
X.25 protocol at a baud rate of 19.2KB or the TCP/IP interface over LAN.
The Spectrum PG receives and sends data over both the Supervisor CRT
and the Transaction Link to obtain real-time call processing state
information.
The Transaction Link connection provides the majority of the information
needed by the PG. The Transaction Link is used to support the Call State
Event Notifications, Agent State Queries, Agent State Change
Notifications, Agent Group Membership, and Host Routing. Call State
Events and Agent State Change Notifications are sent unsolicited by the
Spectrum, while Agent State Queries are initiated by the PG. Agent State
Queries are generally issued to synchronize state when the PG first begins
operation. The Spectrum Transaction Link Host Routing feature is used by
the PG to implement the Unified ICM Post-Routing feature which allows
the Unified ICM CallRouter to direct calls that have terminated on the
Spectrum.
needed by the PG. The Transaction Link is used to support the Call State
Event Notifications, Agent State Queries, Agent State Change
Notifications, Agent Group Membership, and Host Routing. Call State
Events and Agent State Change Notifications are sent unsolicited by the
Spectrum, while Agent State Queries are initiated by the PG. Agent State
Queries are generally issued to synchronize state when the PG first begins
operation. The Spectrum Transaction Link Host Routing feature is used by
the PG to implement the Unified ICM Post-Routing feature which allows
the Unified ICM CallRouter to direct calls that have terminated on the
Spectrum.
The Spectrum Transaction Link must be configured to operate correctly
with the Unified ICM. This configuration involves allowing Transaction
Link access to Trunk Groups and the Agent classes of service targeted by
the Unified ICM CallRouter. It is also necessary to supplement the default
Transaction Link messages with “Inform Host” or “Inform Host Call
Status” application vector steps in order to enhance call state tracking.
These enhanced messages are required for proper operation of the Unified
ICM.
with the Unified ICM. This configuration involves allowing Transaction
Link access to Trunk Groups and the Agent classes of service targeted by
the Unified ICM CallRouter. It is also necessary to supplement the default
Transaction Link messages with “Inform Host” or “Inform Host Call
Status” application vector steps in order to enhance call state tracking.
These enhanced messages are required for proper operation of the Unified
ICM.
1.1.3. Duplex PG Configuration using TCP/IP
There are two choices available in the case of the Duplex PG configuration
using TCP/IP.
using TCP/IP.
First is single Transaction Link configuration. Both PG A and PG B
are configured with Transaction Link point A equal to Transaction
point B. Both the PGs are configured to connect to the same
Transaction Link IP address and port number as both sides are never
actively connected to Transaction Link at the same time. Therefore,
both the PGs should be seen as the same application by the switch.
are configured with Transaction Link point A equal to Transaction
point B. Both the PGs are configured to connect to the same
Transaction Link IP address and port number as both sides are never
actively connected to Transaction Link at the same time. Therefore,
both the PGs should be seen as the same application by the switch.
Second is Dual Transaction Link configuration. Both PGs are
configured to different Transaction Link points. They are Transaction
Link Ports on different Transaction Link Cards. Dual Transaction Link
Cards configuration gives more fault tolerance in case one of the two
Transaction Link cards goes down. Each Transaction Link Card has its
own IP address to the network. Both PGs in Dual Transaction Link
configured to different Transaction Link points. They are Transaction
Link Ports on different Transaction Link Cards. Dual Transaction Link
Cards configuration gives more fault tolerance in case one of the two
Transaction Link cards goes down. Each Transaction Link Card has its
own IP address to the network. Both PGs in Dual Transaction Link