Manualsbrain.com
it
English
Deutsch
Español
Français
Português
Русский
조선말, 한국어
日本語
中文
Manuali
Marche
Cisco
Cisco Unified Contact Center Enterprise 9.0(1)
Riferimenti tecnici
Cisco Cisco Unified Contact Center Enterprise 9.0(1) Riferimenti tecnici
Scarica
Like
Schermo intero
Standard
Pagina
di
74
Vai
iii
Contents
Preface ........................................................................................... ix
1.
Overview ................................................................................. 13
1.1. ACD Interface Requirements ............................................................... 14
1.1.1.
Spectrum Port ............................................................................ 15
1.1.2.
Spectrum Transaction Link Port ................................................. 16
1.1.3.
Duplex PG Configuration using TCP/IP ..................................... 16
1.2. Hardware and Software Requirements .............................................. 17
1.3. Supported Unified ICM Features ......................................................... 17
1.4. Unified ICM Features Not Supported .................................................. 17
1.5. Support for Spectrum Release 7.01.a and 7.01.b .............................. 17
2.
ACD Configuration ................................................................. 19
2.1. Transaction Link Port Configuration .................................................. 20
2.1.1.
Port Provisioning for X.25 Implementation ................................ 20
2.1.2.
Transaction Link Cable Specifications for X.25 link ................... 20
2.1.3.
Port Provisioning for TCP/IP Implementation ............................ 21
2.2. Supervisor CRT Link ............................................................................ 22
2.2.1.
Port Provisioning ........................................................................ 22
2.2.2.
Supervisor CRT Specifications .................................................. 23
2.2.3.
Supervisor CRT User Account ................................................... 23
2.3. Unified ICM Required Routing Telescript Changes .......................... 23
2.3.1.
Call Arrival .................................................................................. 24
2.3.2.
Translation Routes ..................................................................... 24
2.3.3.
Basic Routing Telescript Example ............................................. 24
2.3.4.
Translation Routing Telescript Example .................................... 24
2.4. Unified ICM Required Application Telescript Changes .................... 24
2.4.1.
Call Event Notifications .............................................................. 25
2.4.2.
Post-Routing on the Spectrum ACD .......................................... 26
2.5. Customer Migration Strategy .............................................................. 27
Prec
Successivo
1
2
3
4
5
…
74